We at Moscow Flower Delivery are passionate about all things flowers and care greatly about the products you purchase from us.
We value all our customers and want to provide them with excellent service at all times.
We deliver only the freshest flowers of the highest quality, arranged by our florists to the highest standard and we back every one of our deliveries with our Customer Guarantee.
Your satisfaction is our first and foremost priority. If you are not satisfied with any flower arrangement or a gift purchased through our web site, please don’t hesitate to contact us and we will do our best to satisfy your needs.
All information gathered by us will be held in the strictest confidence. We do not sell, trade or share information with any other company, organization or individual.
Substitution policy: Due to various seasonal conditions, availability of some flowers may be limited. Also, specific flower varieties or colours may not be available for delivery on a specified day.
In this event, our florist will deliver a second choice of similar flowers of the same value. Similarly, some cakes may not be available fresh on the day of delivery and may have to be substituted.
Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.
Cancellation policy: Please give us at least 36 hours’ advance notice if you want to cancel any order. Once we receive your notice of cancellation we will either give you a refund or a store credit for the amount that you paid.
Disclaimer: If you provide incomplete information we may require you to provide full information in order to complete your order.
Please contact our customer service for all your questions and suggestions. We thank you for the trust you’ve placed in our online marketplace.